Shipping policy
Order processing
All orders are processed within 2–4 business days (excluding weekends and holidays). During peak seasons or high-volume periods, processing may take up to 5–7 business days. Custom/personalized orders may need an additional 3–5 business days for production. You'll receive a shipping confirmation email with tracking once your order ships.
Shipping rates (US)
- FREE standard shipping on orders over $50 (after discounts, continental US).
- Orders under $50: flat $6.00 standard shipping.
- Expedited/express options may be available at checkout.
International shipping
Available to select countries at a flat $25.00. Customs fees and import duties may apply and are the customer's responsibility. Delivery typically 7–21 business days depending on destination and customs.
Estimated US delivery
Standard: 5–8 business days after processing. Delivery times are estimates, not guarantees. Carrier, weather, and holiday delays are beyond our control.
Lost/stolen & incorrect address
We're not responsible for packages marked delivered but not received (please check with neighbors and your carrier — contact us and we'll help), or for orders shipped to an incorrect address provided by the customer. Re-ship fees may apply.
Returns & exchanges
Returns accepted within 30 days of delivery on unused items in original packaging. Sale items, gift cards, and custom/personalized orders are final sale. To start a return, email theartisannook2006@gmail.com with your order number. Return shipping is the customer's responsibility unless the item is defective or incorrect. We don't offer direct exchanges — return the original and place a new order. Damaged/defective items: contact us within 7 days with photos for a replacement, store credit, or refund.